We want you to be happy and we care about our reputation. We take great pride in being fair and honest. So we have a flexible and easy to use returns policy.
We have a 30 day no quibble return policy for all new slings, carriers and accessories you buy from us.

All we ask is that you treat the sling or carrier like you would trying it on in a department store. Try it on at home for a bit, see what you think.

But please do not try to return something covered in mud, hair, vomit or worse!

Please do not remove tags from the carrier or accessories until you are sure you will be keeping it.

Please also ensure you keep all packaging (including the clear bag) intact. Ripped or damaged packaging affects the resale value of the item and means a return may not be accepted.

If you want to return or exchange something – just let us know within 30 days of you receiving it by emailing care@itsaslingthing.co.uk

We have two addresses for retail returns – if you’re unsure which one you need, please ask!

Please send all returns to:

It’s A Sling Thing Returns

Jennifer Littlejohns

27 Bromwich Street

Bolton

BL2 1JF

You can send it back using any postage method you would like, but we ask that you  obtain and provide proof of posting for all returns/exchanges.

Here at It’s a Sling Thing, we are entirely committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order.

We may from time to time send you information about us, our products or services, which we deem appropriate. You may opt out of this during the order process or at any time after.

The information we hold may include:

Your name

Address

Phone number

Email address

Other information necessary for processing your order

This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.

We do not store details of any credit / debit card you use to make a purchase.

We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you. We will delete information or correct any inaccuracies at no charge as soon as you make the request.

We use cookies to track your behaviour on our site to assist us in tailoring your visit. You can disable cookies in your browser but some of our website functions may then be unavailable to you.

Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.